Refund Policy

REFUNDS POLICY

We only refund items within the first 30 days. We will not be able to offer a refund for any orders that exceed the 30-day refund period. Please check your order as soon as it arrives.

Under Australian Consumer Law, we are not required to and will strictly deny refunds for wrong sizes purchased, wrong style selected or any other reason which is not at the fault of The Gown Chick or it’s vendors and/or suppliers.

To be eligible for a return, your item must be returned within the given time frame ONLY if it remains in perfect unworn, unwashed and unaltered condition, with all tags and packaging intact.

To complete your return, we may require a receipt or proof of purchase.

All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking.

 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.

 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

 
International Returns
International returns are available, however must be sent back to our Australian Office at the expense of the buyer.

Please also be aware of currency conversion. All items are charged in AUD (Australian Dollars). In the rare chance an item or order must be refunded, refunds are done at the current exchange rate/ We will refund you in full AUD. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.

 
Damages in transit
If your parcel arrives damaged, opened or torn, please open a case with your postal provider. The Gown Chick cannot be held responsible for damages in transit.

 

Customer Care

Please e-mail us anytime at sales@thegownchick.com.au