Frequently Asked Questions
DO YOU HAVE A PHYSICAL STORE WHERE I CAN TRY THINGS ON?
The Gown Chick has a home office at Pallara, on Brisbane’s southside. If you would prefer to pick up your purchase instead of having it delivered to you, just choose that option at checkout. Also open weekends and after hours for your convenience.
WHAT IF I’M NOT SURE OF MY SIZE FOR A GRADUATION GOWN?
Gown sizes are relevant to your full height in centimetres, head to toe. As long as you know your height, you can choose the correct size gown from the menu drop down box.
WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal
Visacard
Mastercard
The Gown Chick uses PayPal as our payment gateway. You do not need to be signed up to Paypal to make a purchase. Paypal accepts payments from Visa, Mastercard or regular bank accounts.
HOW DO I KNOW MY PURCHASE HAS BEEN SHIPPED?
You will receive an email confirmation when your item has been dispatched.
WHEN WILL I RECEIVE MY ORDER?
Orders are usually posted the day they are received. However during busy periods such as December ,they may take up to 24 hours to dispatch. All purchases are sent with tracked shipping. Once dispatched, orders are usually delivered within 1-5 business days depending on the delivery location.
HOW DO I TRACK MY PARCEL?
You will always be notified of the tracking number for your parcel, which you will be able to track online.
DO YOU DELIVER INTERNATIONALLY?
We deliver Australia wide. If you are an international customer, please contact us for a postage quote.
UNDER WHAT CIRCUMSTANCES CAN I RETURN MY PURCHASE AND GET A REFUND OR EXCHANGE?
We will happily exchange your purchase for a different size provided we have it in stock. We only refund items within the first 30 days. We will not be able to offer a refund for any orders that exceed the 30-day refund period. Please check your order as soon as it arrives. Under Australian Consumer Law, we are not required to give refunds for wrong sizes purchased, wrong style selected or any other reason which is not at the fault of The Gown Chick or it’s vendors and/or suppliers.
To be eligible for a return, your item must be returned within the given time frame ONLY if it remains in perfect unworn, unwashed and unaltered condition, with all tags and packaging intact. To complete your return, we may require a receipt or proof of purchase.
All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking.
HOW DO I CONTACT YOU?
The Gown Chick is Australian owned & operated. Our home office is located at 65 Whistler Place Pallara, 4110 Brisbane. Should you have any issues, we are just an email away. Any questions, please email Customer Service who will be very happy to assist.
